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Digital Success Specialist for EP (Atlanta).

  • N/A

Job Description

Entertainment Partners is looking for a Digital Success Specialist (Staff), who will be a technical product expert, focused on SmartStart, new SmartTime and payroll related technology, and responsible for ensuring payroll accountants are successful and satisfied utilizing EP products, that are digitally revolutionizing the entertainment industry. This role will interact on a daily basis with production clients focusing on navigation of EP products through training, problem-solving and trouble shooting, in order to ensure a successful experience. This role will partner with internal groups as needed, to ensure client needs are fully met. The ideal candidate will demonstrate a unique blend of being technology savvy and client oriented, allowing them to become a trusted partner focused on company and client success.

KEY RESPONSIBILITIES

Operates as the single point of contact for assigned studio or production accounting office clients, to provide hands-on technical support and partnership, escalating as needed
Educates clients on the navigation of EP products, to meet client needs and demonstrate additional product capabilities
Helps clients understand and maximize full capability of solutions and how to derive full value to optimize their workflows
Provides technical demonstrations, answers questions and researches additional information as needed
Problem solves and trouble shoots, escalating as needed
Liaise with technology, contracts, and other divisions that have touch points to the systems
Works with the client to increase accuracy of project timeline (pre/prod/post), including relevant show details needed for set ups
Builds trust and strong relationships with clients
Builds strong collaborative relationships across functional areas within the organization.
Keeps up-to-date on product releases and solutions and integrations, as well as industry changes to maintain strong industry and product knowledge
Utilize Salesforce as a CRM tool and run accurate and timely reports out of the system
Additional responsibilities as assigned
Travel may be required

JOB REQUIREMENTS/QUALIFICATIONS NEEDED

Technical competence (understand software, hardware, networks, etc.)
Ability to develop lasting professional relationships with clients
Creative client focused problem-solving skills with high degree of diplomacy
Strategic, quantitative and operational mindset
Knowledge of general business and management principles
Ability to motivate, engage, supervise and guide others directly and indirectly
Ability to demonstrate professional demeanor under various circumstances
Motivated, goal oriented, persistent and a skilled negotiator
Strong written and verbal communication skills with client facing acumen
Ability to collaborate and work with team and other departments effectively
Ability to influence multiple audiences
Analytical, decision making, critical thinking
In-depth knowledge of the Entertainment industry, including but not limited to Entertainment Unions, risk and compliance
3 – 5 years’ experience in production accounting, payroll, or relevant equivalent experience preferred
3 – 5 years’ experience in technology product implementation and technology customer service
Bachelor’s Degree in General Business, Communications or equivalent line of study preferred
Must have excellent organizational skills, attention to detail, and communication skills
Must have experience using MS Word, Excel, PowerPoint, Adobe, and a CRM tool such as Salesforce.
Articulate, persuasive, strategic, proactive, detailed and a high aptitude for learning new and creative ways to solve problems more efficiently.
Entertainment experience required

Link for submissions: https://eoko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/32/?utm_medium=jobshare